Frequently Asked Questions (FAQs)

Find the answers to the most common questions we receive at Reset Studio Glasgow.

Got more questions? Contact us here.

Studio Policies

  • YOGA AND MAT PILATES — We have a 6-hour cancellation policy for all members.
    REFORMER PILATES — We have a 24-hour cancellation policy for all members.

    If you cannot attend a class, please log into your account before the cancellation window to cancel your booking. This will provide you with a class credit, which can be used to book your preferred next class. If you would prefer a refund, please email hello@resetyogaglasgow.com.

    Late cancellations made after the cancellation windows will not be credited or refunded. Unused classes cannot be refunded, and extensions will not be granted. Late cancellations and no-shows incur a charge per session, billed to the card on file: £5 for Mat memberships, £10 for Reformer memberships. Members are entitled to one courtesy waiver per membership year.

    Our timetable and monthly rates are subject to change, and we will give 30 days' notice for any price adjustments.

    Workshops and courses do not offer refunds; however, you will receive a full refund if we cancel a workshop. 

  • Please be aware that late entry is not allowed. Our classes begin promptly, so please ensure you arrive 10 minutes before the start time.

    If the door is closed, the class is in session. Please refrain from knocking or opening the door during class.

    Late entries and no-shows will not receive refunds or transfers. 

    Some instructors may provide a grace period of 3-4 minutes with the door left open. However, once the door is closed, entry may be denied at the teacher's discretion; the final decision is theirs.

  • If a space becomes available, you will be automatically added to the class and notified by email.

    If you no longer wish to attend, please remove yourself as soon as possible to allow space for others.

    Late cancellations and no-shows will be charged as per our standard cancellation policy.

    We recommend only joining the waitlist if you are able to attend.

  • Upon entering the studio, please 'toggle on' your name on our studio iPad to sign in. It is now your responsibility to do so, and the instructors will not be responsible for any late charges.

  • Mobile phones must be kept out of the studio. Please store them with your belongings, set them to silent mode, and use them only before and after practice.

  • Filming during classes is prohibited for both students and facilitators. Do not use your mobile phone to record videos or take photos of your practice. Additionally, capturing images or videos of others and posting them on social media without their permission is strictly prohibited.

General FAQs

  • We recommend starting with beginner-friendly classes such as Yoga, Chill, and Yin. This will help you learn the basics and become more confident in your preferred style of Yoga. All our teachers welcome beginners, so let them know upon entering the class. Avoid any intermediate classes and Vinyasa until you are ready.

  • We don't currently run dedicated pre- or postnatal classes, and our regular Reformer and mat Pilates classes aren't designed or adapted for pregnancy. An open-level group class isn't the setting to work around those needs safely, so it's not something we'd recommend.

    Yoga is gentler and can be a lovely practice to continue, and you're welcome to move with us. Our Unwind classes tend to be the most comfortable fit.

    Whichever you're considering, pregnancy is an individual thing - we'd always suggest checking with your midwife or GP first. If you're pregnant or recently postnatal and would like to move with us, email before booking.

    We'll have an honest conversation about where you're at and the safest way forward.

  • Urban Office, 101 Portman St, Kinning Park, G41 1EJ. Second Floor.

  • We use a different entrance to the building. It is situated to the right of the main door, just behind the bike stand and up the ramp. Look for our signs.

    Please check your confirmation email for the door code.

    DO NOT USE THE MAIN ENTRANCE unless you cannot use the stairs.

  • We have everything you need in the studio. Wear comfortable clothes and your favourite water bottle.

  • We have studio mats you can borrow for free.

  • You can now accept or decline a class spot from the waitlist.

    When a spot opens in a fully booked class, we will text the first person on the waitlist. They have 30 minutes to accept or decline. If declined or missed, the spot goes to the next person.

    If you don’t have a number on your Reset account, you'll be emailed. We recommend adding your number to avoid missing classes.

    The waitlist closes 60 minutes before class starts, and no one is contacted after this time.

    Waitlist bookings are non-refundable and non-transferable.

  • We have lockers on the stairwell free of charge to use. Unisex toilets and one shower (please bring your own towel and body wash). There are no changing rooms.

    There is a social area where you can fill up water or stay a while if too early for class.

  • Parking is free to all students

Reformer FAQs

  • Reformer Pilates is a dynamic, full-body workout performed on a machine called a Reformer. It uses a system of springs, pulleys, and a moving carriage to provide resistance and support, helping improve strength, flexibility, posture, and core stability.

  • We require 24 hours' notice for cancellations of Reformer classes. Late cancellations or no-shows will result in losing a class credit or a £10 charge to the card on file.

  • We don't currently run dedicated pre- or postnatal classes, and our regular Reformer and mat Pilates classes aren't designed or adapted for pregnancy.

    A group class isn't the setting to work around those needs safely, so it's not something we'd recommend.

    If you're pregnant or recently postnatal and would like to move with us, please email before booking. We'll have an honest conversation about where you're at and the safest way forward.

  • Not at all. Our Reformer Essentials classes are designed for those new to the Reformer, offering a guided introduction to the equipment and foundational movements. However, if you're entirely new to Pilates, we recommend first trying a few of these classes to get familiar with the basics.

  • Reformer
    Experience a dynamic, low-impact workout designed to build strength, stability, and flexibility using the Pilates reformer. The resistance-based movements engage deeper muscles, improve posture, and enhance overall body control.

    Each session emphasises fluid, controlled movements that challenge your core, strengthen your entire body, and improve mobility while remaining gentle on the joints. In our small group setting, with only five reformers per class, you will receive personalised guidance, more attention and extra support.

    Suitable for all levels.

    *Please note that you must have either used a reformer machine or taken an Essentials class with us in order to join this class. You will be prompted during the booking process.

    Reformer Essentials
    Are you new to Reformer Pilates? Or want to fine-tune your technique? Essentials is the perfect place to start.

    This class is designed to help you build confidence on the reformer while focusing on alignment, core engagement, and controlled movement. You’ll learn how to move with strength and stability, with the reformer offering the right balance of support and challenge as you go.

    Expect a calm, welcoming environment where you can take your time, ask questions, and get comfortable with the equipment—all while developing the foundations of a strong Pilates practice.

    Suitable for Beginners.

  • Wear comfortable clothing that allows movement. Avoid overly loose or hanging clothing, as it can get caught in the machine. For safety and hygiene, grip socks are required. You can purchase these in the studio on your Momence account.

  • We are proud to be fully equipped with Balanced Body Allegro 2 Reformers - the industry gold standard - setting a new standard for your movement practice. We’re the only studio offering group classes with all Allegro 2 Reformers.

  • For best results, we recommend 2-3 classes per week. However, even once a week can make a noticeable difference in your strength, mobility, and posture.